Privacy Policy
Last updated: Feb 2026
Malvern Hedges (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy.
This privacy policy explains how we collect, use and protect your information when you:
- Visit our website
- Submit an enquiry form
- Contact us by phone or email
- Request a quotation for landscaping or gardening services
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
What Information We Collect
We may collect and process the following information:
Information you provide to us:
Name
Email address
Phone number
Property address
Details about your landscaping project
Any other information you include in your enquiry
How We Use Your Information
Automatically collected information
IP address
Browser type
Device information
Pages visited on our website
Cookies (see Cookie section below)
We use your information to:
Respond to your enquiries
Provide quotes and estimates
Arrange site visits
Deliver our landscaping services
Improve our website and services
Comply with legal obligations
We do not sell your personal data to third parties.
Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Legitimate interests – to respond to enquiries and provide services.
Contractual necessity – where we need your data to provide a quote or carry out agreed work.
Consent – where you opt in to receive marketing communications.
Legal obligation – for tax, accounting, or regulatory compliance.
Sharing Your Information
We may share your data with:
Professional advisers (accountants, legal advisers)
IT and website hosting providers
Subcontractors where necessary to deliver services
HMRC where legally required
All third parties are required to respect the security of your data.
Data Retention
We retain personal data:
Enquiries: up to 24 months after last contact
Customer records: up to 6 years for tax and accounting purposes
Marketing data: until you withdraw consent
Data Security
We take reasonable technical and organisational measures to protect your personal data, including:
Secure website hosting
SSL encryption
Restricted access to personal data
Secure email systems
Your Rights
Under UK data protection law, you have the right to:
Access your personal data
Correct inaccurate information
Request erasure of your data
Restrict processing
Object to processing
Withdraw consent (for marketing)
Lodge a complaint with the Information Commissioner’s Office (ICO)
You can contact the ICO at:
https://www.ico.org.uk
To exercise your rights, contact us at: [email protected]
Cookies
Our website may use cookies to:
Improve user experience
Analyse website traffic (e.g., Google Analytics)
Enable website functionality
You can control cookies through your browser settings.
Changes to This Policy
We may update this privacy policy from time to time. The latest version will always be available on our website.