Terms of Service

Last updated: Feb 2026

Introduction

These Terms of Service (“Terms”) govern your use of our website at malvernhedges.co.uk and any services provided by Malvern Hedges (“we”, “our”, “us”).

By using our website, submitting an enquiry, or engaging our services, you agree to these Terms.

Use of the Website

You agree to use this website:

  • Only for lawful purposes

  • Without attempting to gain unauthorised access to our systems

  • Without transmitting malicious software or harmful content

We reserve the right to suspend or restrict access if misuse is detected.

Enquiries and Quotations

  • All quotes provided via our website, email, or in person are non-binding until formally accepted.

  • Quotes are typically valid for 14 days, unless otherwise stated.

  • Prices may vary if project requirements change after the initial quotation.

Submission of an enquiry does not create a contractual relationship.

Booking and Acceptance of Work

A contract is formed when:

  • You accept our written quotation, and

  • We confirm acceptance in writing (email confirmation is sufficient).

We reserve the right to decline any project at our discretion.

Payment Terms

  • Payment terms will be outlined in your quotation or invoice.

  • We may require a deposit before work begins.

  • Final payment is due within 7 days of invoice unless otherwise agreed.

Cancellations

If you cancel confirmed work:

  • Deposits may be non-refundable if materials have been purchased or labour allocated.

  • Cancellation fees may apply depending on notice given.

Materials and Workmanship

  • We will carry out work with reasonable skill and care.

  • Natural materials (timber, turf, stone, plants) may vary in colour, texture, or performance.

  • We are not responsible for plant failure due to weather, soil conditions, or lack of maintenance after handover unless otherwise agreed.

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses.

  • Our total liability shall not exceed the total amount paid for the services provided.

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any liability that cannot be excluded under UK law

Website Content

All content on this website, including text, images, and logos, is the property of Malvern Hedges unless otherwise stated.

You may not reproduce, copy, or distribute website content without written permission.

Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Supplier shortages

  • Government restrictions

  • Acts of God

Governing Law

These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.